About Customer Service at Dat Bike
Customer service is crucial to Dat Bike’s success because it is the interface to knowing what our customers want. We can only build the right products from listening to our customers. You will provide the best experience that our customers deserve and collect data to guide product development at Dat Bike.
About the role
Customer care directly or indirectly via phone and social media.
Conduct frequent customer surveys.
Answer and dispatch support queries.
Manage bike maintenance history.
Manage and reconcile CRM databases.
Manage product deliveries.
Strong communication skills.
Intermediate computer skills.
Attention to details.
Critical thinking + good problem solving skills.
Proactive attitude at work.
Able to work both individually and in a team environment.
Good communication skills in English.
Hi-tech, consumer goods or automotive industry experience is a plus.
3 meals a day and a place to stay (if you don’t yet have)
Free soda, drink as much as you want
Social security + insurance
Cash + meaningful equity compensation
50% discount price to buy a Dat Bike
Ho Chi Minh City plus travelling
Please send email to email@example.com with subject: "Fullname - Position"