Customer Service

About Customer Service at Dat Bike

Customer service is crucial to Dat Bike’s success because it is the interface to knowing what our customers want. We can only build the right products from listening to our customers. You will provide the best experience that our customers deserve and collect data to guide product development at Dat Bike.

About the role

Customer care directly or indirectly via phone and social media.

Manage after-sales service (product delivery, bike servicing/support, support queries).

Conduct frequent customer surveys.

Answer and dispatch support queries.

Manage bike maintenance history.

Manage and reconcile CRM databases.

Manage product deliveries.

Ensure that customer feedbacks are heard and acted upon.

Requirements

Strong communication skills.

Intermediate computer skills.

Attention to details.

Critical thinking + good problem solving skills.

Highly detail-oriented.

Proactive attitude at work.

Able to work both individually and in a team environment.

Good communication skills in English.

Hi-tech, consumer goods or automotive industry experience is a plus.

Benefits

3 meals a day and a place to stay (if you don’t yet have)

Free soda, drink as much as you want

Social security + insurance

Cash + meaningful equity compensation

50% discount price to buy a Dat Bike

Location

Ho Chi Minh City plus travelling

To Apply

Please send email to jobs@dat.bike with subject: "Fullname - Position"