Operations Manager

About Project Manager at Dat Bike Vietnam

You will lead all operational activities in the Sales & Customer Experience team, including service operations, process improvement, and CRM & ERP management.

You will be report directly to Head of Sales & Customer Experience.

About the role

Oversee workflow and performance of operations team (customer service, bike servicing, and store operations).

Be a strong leader and standout colleague, collaborating with cross-functional teams (marketing, production, R&D, and sales team) to ensure the best customer experience.

Design or improve workflow and operational processes to increase the productivity and effectiveness of the operations team.

Manage the operations and appearance of Dat Bike's stores (daily operations, merchandising, inventory).

Manage customer experience in all communication channels, providing exceptional customer service to visitors/customers.

Build partnership with third-parties to support sales team.

Analyze business data to suggest improvement in process and plan resources for business expansion

Ensure data completeness and accuracy in the CRM & ERP system for operations team.

Requirements

Minimum 2 years operations management.

Established record of accomplishment managing operations to deliver the highest quality and standards.

Systematic, data driven, and entrepreneurial approach to accomplishing tasks with far fewer resources than a big company would have.

Bias for action; self-starter approach to challenging the status quo.

Detail-oriented.

Experience working with CRM and ERP system.

Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.

Excellent critical thinking and problem solving skills.

Ability to travel (10-30%) required.

Benefits

3 meals a day and a place to stay (if you don’t yet have)

Free soda, drink as much as you want

Social security + insurance

Cash + meaningful equity compensation

50% discount price to buy a Dat Bike

Location

You will be based in Ho Chi Minh City.

To Apply

Please send email to jobs@dat.bike with subject: "Fullname - Position"