Retail Operations Manager

About Retail Operations Manager at Dat Bike Vietnam

You will lead all operational activities in the Sales & Customer Experience team, including logistics, service operations, store operations, process improvement, and CRM & ERP management.

You will be report directly to Director of Sales & Customer Experience.

About the role

Oversee workflow and performance of the operations team (logistics, customer service, bike servicing, and store operations)

Detect operational errors; Build and improve workflow and operational processes to increase the productivity and effectiveness of the team

Design and measure performance metrics of the team and take actions to improve

Optimize operational costs (logistics, store operations, etc.)

Build and implement SOPs to ensure smooth and efficient operations

Manage the operations of Dat Bike's stores (daily operations, merchandising, inventory, maintenance)

Manage customer experience in all communication channels, providing exceptional customer service to customers

Analyze business data to suggest improvement in process and plan operational resources for business expansion

Ensure data completeness and accuracy in the CRM & ERP system for operations team

Lead, forecast, and hire operations staff in line with growth projection


At least 5 years of working experience in operations management

Established record of accomplishment managing operations to deliver the highest quality and standards.

Excellent critical thinking and problem solving skills

Systematic, data driven, and entrepreneurial approach to accomplishing tasks with far fewer resources than a big company would have

Bias for action; self-starter approach to challenging the status quo


Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities

Ability to travel (10-30%) required


2 meals a day and a place to stay (if you don’t yet have)  

Free soda, drink as much as you want  

Social security + insurance  

Cash + meaningful equity compensation 


Dat Bike Factory, 1 Street CN10, Tan Binh Industrial Zone, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City

To Apply

Please send your CV to with subject: "Fullname - Position"