About Retail Operations Manager at Dat Bike Vietnam
You will lead all operational activities in the Sales & Customer Experience team, including logistics, service operations, store operations, process improvement, and CRM & ERP management.
You will be report directly to Director of Sales & Customer Experience.
About the role
Oversee workflow and performance of the operations team (logistics, customer service, bike servicing, and store operations)
Detect operational errors; Build and improve workflow and operational processes to increase the productivity and effectiveness of the team
Design and measure performance metrics of the team and take actions to improve
Optimize operational costs (logistics, store operations, etc.)
Build and implement SOPs to ensure smooth and efficient operations
Manage the operations of Dat Bike's stores (daily operations, merchandising, inventory, maintenance)
Manage customer experience in all communication channels, providing exceptional customer service to customers
Analyze business data to suggest improvement in process and plan operational resources for business expansion
Ensure data completeness and accuracy in the CRM & ERP system for operations team
Lead, forecast, and hire operations staff in line with growth projection
At least 5 years of working experience in operations management
Established record of accomplishment managing operations to deliver the highest quality and standards.
Excellent critical thinking and problem solving skills
Systematic, data driven, and entrepreneurial approach to accomplishing tasks with far fewer resources than a big company would have
Bias for action; self-starter approach to challenging the status quo
Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities
Ability to travel (10-30%) required
2 meals a day and a place to stay (if you don’t yet have)
Free soda, drink as much as you want
Social security + insurance
Cash + meaningful equity compensation
Dat Bike Factory, 1 Street CN10, Tan Binh Industrial Zone, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City
Please send your CV to firstname.lastname@example.org with subject: "Fullname - Position"