SOP Lead

About us

Dat Bike is a technology startup whose mission is to drive mass adoption of green transportation. We make the most compelling and dependable electric bikes so that customers can just switch without making any compromises. To do this, we welcome the brightest people to join our journey.

Dat Bike team consists of young, ambitious people who are result driven. We want to grow Dat Bike to become a giant in the world. Join us if you want to make something great, from scratch!

About the role

Build sales processes/SOPs, sales policy, & sales kit to support sales goal

Optimize service processes/SOPs & customer service policies (repairing, maintenance, warranty)

Work closely with Sales and Customer Service team to iterate processes

Collaborate with BI and System team to build automation or integrate data tracking system into current one based on sales processes

Requirements

2+ years of relevant experience in sales operations/ process improvement/ CS QA-QC


Great communication & comprehension skills to work with multiple stakeholders in the SOP building process


Excellent process design and writing skills. Proven ability to convey long, complex processes in a conscise, understandable manner


Strong sense of quality and process improvements - always strive for the better


Strong business mindset


Highly detailed-oriented


Structured, organized, and disciplined, with the ability to think systematically


Experience using Confluence/ Zendesk Knowledge Base is a plus

Benefits

Cash + meaningful equity compensation (ESOP)

Short-term programs to develop skills and knowledge

3 meals a day

Free soda, drink as much as you want

Social security + insurance

50% discount price to buy a Dat Bike

Location

Dat Bike Factory, Tan Binh Industrial Zone, Tay Thanh, Tan Phu District, Ho Chi Minh City

To Apply

Please send email to jobs@dat.bike with subject: "Fullname - Position"