SOP Lead
About us
Dat Bike is a technology startup whose mission is to drive mass adoption of green transportation. We make the most compelling and dependable electric bikes so that customers can just switch without making any compromises. To do this, we welcome the brightest people to join our journey.
Dat Bike team consists of young, ambitious people who are result driven. We want to grow Dat Bike to become a giant in the world. Join us if you want to make something great, from scratch!
About the role
Build sales processes/SOPs, sales policy, & sales kit to support sales goal
Optimize service processes/SOPs & customer service policies (repairing, maintenance, warranty)
Work closely with Sales and Customer Service team to iterate processes
Collaborate with BI and System team to build automation or integrate data tracking system into current one based on sales processes
Requirements
2+ years of relevant experience in sales operations/ process improvement/ CS QA-QC
Great communication & comprehension skills to work with multiple stakeholders in the SOP building process
Excellent process design and writing skills. Proven ability to convey long, complex processes in a conscise, understandable manner
Strong sense of quality and process improvements - always strive for the better
Strong business mindset
Highly detailed-oriented
Structured, organized, and disciplined, with the ability to think systematically
Experience using Confluence/ Zendesk Knowledge Base is a plus
Benefits
Cash + meaningful equity compensation (ESOP)
Short-term programs to develop skills and knowledge
3 meals a day
Free soda, drink as much as you want
Social security + insurance
50% discount price to buy a Dat Bike
Location
Dat Bike Factory, Tan Binh Industrial Zone, Tay Thanh, Tan Phu District, Ho Chi Minh City
To Apply
Please send email to jobs@dat.bike with subject: "Fullname - Position"