Store Operations - Ha Noi

About us

Dat Bike is a technology startup whose mission is to drive mass adoption of green transportation. We make the most compelling and dependable electric bikes so that customers can just switch without making any compromises. To do this, we welcome the brightest people to join our journey.

Dat Bike team consists of young, ambitious people who are result driven. We want to grow Dat Bike to become a giant in the world. Join us if you want to make something great!

About the job

You will be in charge of managing customer experience at a Dat Bike’s store to constantly increase customer satisfaction.

Responsibilities

  • Manage operations & appearance of the store: opening, closing, cleaning, security, merchandising, inventory, store supplies, tools (used by technicians).

  • Report all the problems at the store to Operations Manager (customer experience, store ops).

  • Work with partners, suppliers, and government to ensure store operations flow smoothly and efficiently.

  • Manage customer experience at the store, providing exceptional customer service to visitors/customers.

  • In charge of bike servicing as requested in bike servicing processes.

  • Receive and handle all the problems at the store to line manager (customer experience, store ops).

  • Support in organizing offline events at the store as planned. Ex: grand opening, test ride, offline with Dat Bikers.

  • Manage inventory at the store.

Requirements

  • Can think critically and extract signals from noises quickly.

  • Excellent interpersonal and verbal skills.

  • Superb organizing and operational skills.

  • Highly detail-oriented.

  • Proactive attitude at work.

  • Goals driven.

  • Able to work both individually and in a team environment.

  • Good verbal communication skills in English.

  • High-tech or electric vehicles industry experience is a plus.

Benefits

  • 3 meals a day.

  • Free soda, drink as much as you want.

  • Social security + insurance.

  • Cash + meaningful equity compensation.

  • 50% discount price to buy a Dat Bike.

Location

Store in Ha Noi

To apply

Please send your resume to jobs@dat.bike