Operation Manager of Bike Servicing

Dat Bike is a technology startup whose mission is to drive mass adoption of green transportation in Vietnam. We make the most compelling and dependable electric bikes so that customers can just switch without making any compromises. To do this, we welcome the brightest people to join our journey.

The Operation Manager of Bike Servicing ensures smooth day-to-day service operations across all centers, focusing on process standardization, efficiency, and service quality compliance. This role acts as the bridge between service centers, central operations, and other functional teams.

• Operational Oversight & Process Standardization:

  • Develop, implement, and continuously refine SOPs and Service Manuals for all service locations.

  • Monitor and improve repair quality, turnaround time, and resource utilization.

  • Enforce adherence to company-wide technical and customer service standards.

• Cross-Functional Coordination:

  • Work with the Spare Part & Supply Chain Lead to optimize parts inventory and prevent shortages.

  • Align with the Training & Facility Lead to ensure technicians are equipped with up-to-date skills.

  • Support Sales & Customer Support in resolving service-related escalations.

• Performance Tracking & Continuous Improvement:

  • Implement real-time service tracking dashboards and feedback loops.

  • Analyze service failure reports and root causes to introduce corrective measures.

  • Coordinate with the Quality Audit & Support Team for compliance checks and operational improvements.

• Bike Servicing HQ: Strategy alignment and reporting.

• Service Centers: Direct oversight of daily operations.

• Supply Chain & Warehousing: Spare parts planning and logistics.

• Training Team: Skills development and technician certification.

• 5+ years of experience in service operations or after-sales management.

• Strong understanding of electric motorcycle diagnostics and maintenance.

• Experience in process development and team leadership.

• Competitive income.

• Meal support according to company policy

• Social insurance.

• MIC insurance.

• Discount price to buy a Dat Bike.

Dat Bike factory, No.1 CN10, Tan Binh, Tay Thanh, Tan Phu District, Ho Chi Minh City