Responsibilities

• Prepare and oversee the implementation of Process Failure Modes and Effects Analysis (PFMEA), Control Plan, involved in Design Failure Modes and Effects Analysis (DFMEA), and Process Flow Diagrams (PFD) for both existing and future products.

• Conducting time and motion studies, as well as designing fixtures, tables, and trolley bins to enhance efficiency and minimize waste in the production line.

• Develop, implement, and optimize manufacturing processes to ensure efficient and high-quality electric vehicle assembly.

• Conducting root cause analysis and implementing corrective actions for process deviations to maintain consistency in production.

• Monitor and improve the overall quality of the production process through continuous analysis and refinement.

• Collect, analyze, and interpret production data to identify trends and areas for improvement.

• Prepare detailed reports on process performance and present findings to senior management.

• Utilize statistical tools for process capability studies and to ensure process stability.

• Preparing detailed reports on process performance and presenting findings to management for informed decision-making.

• Utilizing statistical tools for process capability studies and to ensure process stability.

• Overseeing the installation, calibration, and maintenance of production equipment to ensure uninterrupted operation.

• Manage process improvement projects from conception through implementation, developing project plans, timelines, and budgets.

• Working with the supply chain team to ensure timely procurement of materials and components, as well as evaluating and selecting suppliers based on quality and reliability.

• Coordinating with the Quality Assurance team to develop and refine quality assurance protocols, ensuring alignment with production processes.

• Develop preventive maintenance schedules to minimize downtime and ensure equipment reliability.

• Ensure all team members adhere to company policies and procedures, fostering a collaborative and positive work environment.

• Coordinate cross-functional teams to ensure project milestones are met and production goals are achieved.

• Should be responsible for Implementation of ISO9001, ISO14001 & ISO45001

Requirements

• Process Engineering professional with experience in Mechanical/Automobile/Industrial  Engineering categories who has high technical expertise and an outstanding business acumen and is willing to partner with the organization in innovation and excellence.

• Have an ability to work effectively in cross functional teams.

• Have an ability to communicate effectively with clarity, both in direction and in details 

• Have an ability to execute and deliver on commitments, identify risks early and proactively mitigate them. 

• Good Verbal and written communication.

• Excellent Technical skills and knowledge.

• An ability to work under pressure and Manage multiple priorities.

Responsibilities

• Performing assigned product manufacturing and assembly tasks.

• Conducting quality checks on the functionality of parts and components.

• Adding finishing touches to the appearance of components.

• Optimizing production efficiency by adjusting machinery and equipment settings as needed.

• Performing minor repairs and reporting breakdowns in a timely manner.

• Keeping equipment maintenance logs, as well as maintaining a safe and tidy work environment.

• Updating productivity records and writing incident reports, if relevant.

• Training and supervising new employees.

• Collaborating with other departments to complete production orders on time.

• Complying with internal policies and industry regulations.

Requirements

• Bachelor’s degree in mechanical engineering, electric engineering, automobile engineering.

• Knowledge of production processes in a related automobile industry preferred.

• Extensive experience in performing quality control procedures and meeting production standards.

• Working knowledge of computers and office software.

• Strong technical and mechanical aptitude.

• Excellent organizational and time management abilities.

• Great communication and collaboration skills.

• Keen attention to detail and problem-solving techniques.

Job overview

As the IPQC & FQC Battery/Circuit Engineer at Dat Bike, you play a pivotal role in ensuring the seamless operation of manufacturing processes and maintaining product quality standards. You will be responsible for identifying and resolving manufacturing issues, collaborating with cross-functional teams, and driving continuous improvement initiatives. Your expertise in quality management, problem-solving, and leadership will be instrumental in achieving operational excellence and upholding the company's reputation for delivering high-quality electric vehicles.

Responsibilities

• Monitor the assembly line processes to ensure compliance with established quality protocols. Implement Quality gates whenever and wherever necessary.

• Conduct routine inspections of battery components and assembled battery packs to ensure they meet quality standards.

• Support the implementation of corrective and preventive actions.

• Ensure updated MIS report (battery line) & Receive and evaluate technical changes.

• Ensure updated control plan for Battery and Circuit Assemblies.

• Document test results and compare them with quality standards.

• Maintain accurate and detailed records of inspection results, test data, and non-conformance reports.

• Utilize measurement tools and techniques to verify product specifications.

• Collect data from various stages of the Battery and Circuit assembly line.

• Analyze data to identify trends, deviations, and areas for improvement.

• Confirm defect from FQC and feedback to battery line and Electric Circuit line. 

• Implement Q-gate monitoring data checkpoint.

• Coordinate bug handling in battery line & Coordinate with SCM team to handle non-conforming goods.

• Identify any process variations and take corrective actions as needed. Report any non-conforming products and assist in root cause analysis.

• Oversee the final inspection and testing of  batteries, and electronic assemblies.

• Support the implementation of ISO 9001, ISO 14001 and ISO 45001 standards to ensure    compliance with regulations.

Requirements

• Bachelor's degree in engineering from Automotive/ Mechanical/ Mechatronics/ Electrical/ Electronics, or relevant related fields.

• 3+ years in an automotive manufacturing background with experience in process improvement required especially in the Quality department.

• Excellent analytical abilities, technical writing ability and comprehensive understanding of quality standards and Final Inspection requirements.

• Good Communication in English.

• Independant player with strong interpersonal skills, hands-on and data driven, be able to adapt to the dynamic working environment, creative mindset in problem solving.

Job overview

As the In Process Quality Control Technician at Dat Bike, you play a pivotal role in ensuring the seamless operation of manufacturing processes and maintaining product quality standards. You will be responsible for identifying and resolving manufacturing issues, collaborating with cross-functional teams, and driving continuous improvement initiatives. Your expertise in quality management, problem-solving, and leadership will be instrumental in achieving operational excellence and upholding the company's reputation for delivering high-quality electric vehicles.

Responsibilities

• Identify defects and non-conformities during the Vehicle Assembly and Subline process.

• Document findings using appropriate tools and systems.

• Report issues to relevant supervisors and quality engineers.

• Conduct regular in-process inspections and testing of electric vehicle components and assemblies and Sub Assemblies.

• Ensure compliance with defined quality standards and specifications.

• Record and report inspection results accurately and promptly.

• Collect and analyze quality data to identify trends and areas for improvement.

• Assist in the preparation of quality reports and metrics.

• Use statistical tools to interpret data and suggest corrective actions.

• Verify that all processes comply with internal and external quality standards.

• Ensure adherence to safety and regulatory requirements.

• Participate in audits and inspections conducted by internal and external parties.

• Support continuous improvement initiatives to enhance product quality and process efficiency.

• Provide feedback and suggestions for process failure modes based on inspection findings.

• Participate in root cause analysis and problem-solving activities.

• Support the implementation of ISO 9001, ISO 14001 and ISO 45001 standards to ensure    compliance with regulations.

Requirements

• Bachelor’s degree in Engineering from Automotive/ Mechatronics/ Mechanical/ Electrical/ Electronics Field.

• 1-2  years in an automotive manufacturing background required with experience in process improvement required.

• Excellent analytical abilities, technical writing ability and comprehensive understanding of quality tools.

• Basic Communication in  English.

• Team player with strong interpersonal skills, hands-on and data driven, be able to adopt to the dynamic working environment, creative mindset in problem solving.

Job overview

As the Incoming Quality Technician at Dat Bike, you play a pivotal role in ensuring the seamless operation of manufacturing processes and maintaining product quality standards. You will be responsible for identifying and resolving manufacturing issues, collaborating with cross-functional teams, and driving continuous improvement initiatives. Your expertise in quality management, problem-solving, and leadership will be instrumental in achieving operational excellence and upholding the company's reputation for delivering high-quality electric vehicles.

Responsibilities

• Strong part acceptance criteria knowledge

• Create and implement departmental processes such as control and reaction plans to protect factory’s quality & delivery and forge excellent cross-functional relationships with supplier chain team

• React immediately to any supplier-related abnormality with a sense or urgency bringing an interim solution to the affected process while the supportive team analyze the root cause in parallel

• Close interaction with the supply chain team & suppliers to align requirements and expectations. Goal is to develop supplier on achieving a solid quality output with a proactive mindset

• Work with suppliers to create new manufacturing techniques when necessary to meet design and process requirements

• Perform supplier audits and assessments. Develop process improvement plans and drive immediate implementation; monitor and maintain performance metrics

• Participate on investigation for supplier quality issues to determine root cause, identify and implement corrective actions, drive sustained long-term permanent and preventive actions

• Develop quality plans, design test methods and gages, identify potential failure modes and process weaknesses and drive corrective actions

•  Support the implementation of ISO 9001, ISO 14001 and ISO 45001 standards to ensure    compliance with regulations.

Requirements

• Bachelor’s degree in Engineering from Automotive/ Mechatronics/ Mechanical/ Electrical/ Electronics Field.

• 1-2 years in an automotive manufacturing background required with experience in process improvement required.

• Ability to read and interpret schematics and drawings and an in-depth knowledge of quality standards and specifications.

• Excellent analytical abilities, technical writing ability and comprehensive understanding of quality toolbox.

• Ability to develop an improvement plan for suppliers to achieve desired results and avoid affecting factory’s performance.

• Basic Communication in  English.

• Team player with strong interpersonal skills, hands-on and data driven, be able to adopt to the dynamic working environment, creative mindset in problem solving.

Responsibilities

• Work closely with Sales team to arrange delivery to customers, ensuring timely and efficient delivery

• Collaborate with the Customer Service (CS) Team to pick up and e-bikes from customers

• Manage and track e-bike inventory, ensuring accurate reporting and reconciliation

• Identify and resolve any logistical issues or discrepancies that may arise during delivery or pickup

• Develop and maintain strong relationships with internal stakeholders, including Sales and Customer Service Teams

• Provide exceptional customer service by responding promptly to customer inquiries and concerns

• Maintain accurate records of delivery and pickup activities, including documentation of any issues or exceptions

• Participate in regular inventory management meetings to ensure accurate inventory levels and optimize logistics operations

• Identify opportunities for process improvement and implement changes as needed

• Other tasks

  1. Build report Tracking lead time delivery, tracking cost and mistake of logistic vendor . Suggestion and improve Logistic process, Logistics SOP

  2. Contribute and/or lead projects/tasks as assigned by the Warehouse & Logistics Manager

Requirements

• Bias for action; self-starter approach to challenging.

• Critical thinking and excellent problem solving skills.

• 2 years of experience in supply chain or logistics field.

• Highly detail-oriented.

• Strong communication and negotiation abilities.

• Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.

• Experience in working with ERP, Odoo is a plus.

• Hi-tech, consumer goods, or automotive industry experience is a plus.

Responsibilities

• Manage after-sales services (bike servicing/support, support queries).

• Supervise and monitor daily activities of customer service operations.

• Investigate customers' problems and find solutions, ensuring that customer feedback are heard and acted upon.

• Handle major incidents that cannot be resolved by agents.

• Ensure all cases are solved within the required time-frame following the company’s SOPs.

• Develop and implement service policies, and communicate these to staff and customers.

• Manage and reconcile CRM databases, and identify issues on data and statistics.

• Communicate with other departments to resolve problems and expedite work.

• Ensure team Key Performance Indicators as required.

• Assist in hiring, training, and coaching of customer service associates.

Requirements

• Bias for action; self-starter approach to challenging the status quo;

• At least 2 years of experience in customer service and 1+ year experienced as Customer Service Team Lead position;

• Critical thinking and good problem solving skills.

• Must be good at English both written and spoken.

• Proficient knowledge of customer service, and standard office practices, processes and procedures.

• Experience in working with CRM and omni-channel systems (Salesforce, Jira, Zendesk).

• Detail-oriented.

• Outstanding communication and negotiation abilities.

• Outstanding organizational and leadership skills.

• A results-oriented approach.

• Ability to work autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.

• Hi-tech industry experience is a plus.

Responsibility

1. Providing technical support:

• To resolve complaints/issues from all channel (call/ chat/ email)

• To ensure the customer enquiries and requests are addressed in a timely manner

• To coordinate with other internal teams to ensure the after-sales quality and customers’ requirements are met

• To handle tickets in 2 queues (Vietnamese - English)

2. Call Center support:

• Conduct frequent customer surveys

• Train, assist, and mentor new agents in the department

• Assist Customer Service Manager

• Check and follow up daily on tickets pending

• Monitor CS team performances closely, ensuring all KPI metrics are achieved

Requirements

• Age: 25 - 30

• Fluency in English (Speaking, listening, writing and reading);

• At least 1 year experience as a senior agent and 2 years experience as CS agent;

• Critical thinking and good problem-solving skills, strong communication and negotiation abilities;

• Hard-working, patient and honest, analytical with attention to detail;

• Computer literate (MS Word, Excel, PowerPoint);

• Hi-tech, consumer goods, or automotive industry experience is a plus.

Responsibilities

• Develop and execute strategic sales plans to achieve sales targets and expand market share.

• Lead and manage a high-performing sales team, providing guidance, motivation, and support to ensure team success.

• Establish and nurture strong relationships with key dealerships, distributors, and strategic partners to drive sales and enhance brand visibility.

• Oversee the development and implementation of effective sales strategies for both online and offline channels, leveraging data analytics and market insights to optimize performance.

• Drive continuous improvement in sales processes, systems, and procedures to enhance efficiency and effectiveness.

• Monitor market trends, competitor activities, and customer feedback to identify opportunities for product innovation and market differentiation.

• Collaborate cross-functionally with marketing, product development, and customer service teams to align sales efforts with overall business objectives.

Requirements

• Minimum 5 years of experience with proven track record of success in sales management, preferably in the automotive, consumer electronics, or related industry in similar positions.

• Strong leadership skills with the ability to inspire and motivate teams to achieve ambitious sales targets.

• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence key stakeholders.

• Strategic thinker with a data-driven approach to decision-making and problem-solving.

• Experience in both online and offline sales channels, with a deep understanding of e-commerce platforms and retail operations.

• Proficiency in Microsoft Office Suite and CRM software; familiarity with sales analytics tools is desirable.

Responsibilities

Sales Management:

• Oversee and manage sell-in and sell-out processes within the region to ensure sales targets are met.

• Work with dealers and D2C stores to optimize sales performance and customer experience.

• Develop and implement strategies to increase sales and market share in the region.

Dealer & Distribution Network:

• Identify, win, and onboard new dealers to expand the regional distribution network.

• Maintain strong relationships with existing dealers, ensuring they have the support and resources needed to succeed.

• Monitor dealer performance and provide guidance to improve sales results.

Marketing & Promotions:

• Plan and execute regional marketing campaigns to drive brand awareness and sales.

• Collaborate with the marketing team to tailor national campaigns to the region's specific needs.

• Monitor and analyze the effectiveness of marketing campaigns, adjusting strategies as necessary.

Reporting & Analysis:

• Provide regular sales reports and market analysis to the Head of Sales.

• Monitor sales performance against targets and propose corrective actions as needed.

• Analyze market trends and competitor activities to inform sales strategies.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.

• 5+ year experience in similar position, preferably within the automotive/motorcycle or tech industry.

• Strong understanding of both B2B and B2C sales processes.

• Experience in managing dealer/distributor networks and direct-to-consumer channels.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to analyze sales data and market trends to drive strategic decisions.

• Results-oriented with a proven track record of meeting or exceeding sales targets.

• Willingness to travel within the region as required (50%-70%).

Locations

1. The North Region (From Da Nang to the Northern)

2. The South Region (From Quang Nam to the Southern)

Responsibilities

• Be responsible for P&L at the store.

• Implement all operational policies and procedures to achieve the business goals.

• Achieve and exceed sales goals through store operations and effectively product pitch.

• Control store expenses, including staffing, supplies, and services.

• Oversee the operations and appearance of the store (opening, closing, security, cleaning, merchandising, inventory), ensuring facility maintenance and store presentation adhere to the brand standard.

• Manage customer experience at the store, providing test ride and exceptional customer service to visitors/customers.

• Manage customer escalation quickly and effectively.

• Analyze data to improve sales and customer experience at the store.

• Work with the Marketing team for marketing activities at the store.

• Recruit, train, and develop employees ensuring all positions are filled in a timely manner and consistently perform to company standards.

Requirements

• 2+ years of experience in similar positions with proven track record to meet and exceed goals from MWG, FPT.

• Can think critically and extract signals from noises quickly.

• Goals driven.

• Excellent interpersonal and verbal skills.

• Superb organizing and operational skills.

• Highly detail-oriented.

• Able to work both individually and in a team environment.

• Hi-tech, consumer goods, or automotive industry experience is a plus.

• Personal laptop is preferred.

Location

• Hai Phong City

• Can Tho City

• Southeast (Vung Tau City, Bien Hoa City, Binh Duong City, Tay Nguyen)

• North (Hai Phong City, Bac Ninh City, Bac Giang City, Thai Nguyen City)

Nhiệm vụ

• Tư vấn về sản phẩm xe máy điện của Dat Bike cho khách hàng tại các cửa hàng.

• Tìm kiếm khách hàng tiềm năng.

• Giải đáp thắc mắc và tư vấn cho khách hàng về các thông số kỹ thuật, chương trình khuyến mãi, chương trình hậu mãi.

• Chăm sóc khách hàng tiềm năng cho đến khi khách hàng mua hàng.

• Cập nhật thông tin khách hàng lên hệ thống CRM.

Yêu cầu

• Tốt nghiệp THPT trở lên.

• Có tối thiểu 6 tháng kinh nghiệm về bán hàng, ưu tiên các lĩnh vực ô tô, xe máy, thiết bị công nghệ (máy tính, điện thoại,...), thiết bị gia dụng.

• Chăm chỉ, có tinh thần cầu tiến, ham học hỏi và có thái độ tốt.

• Có khả năng giao tiếp tốt và biết tạo dựng mối quan hệ.

• Có kỹ năng sắp xếp tổ chức và quản lí thời gian.

Địa điểm làm việc

• Miền Bắc: 186 Đ. Trương Định, Hai Bà Trưng, Hà Nội

• Miền Đông Nam Bộ: 1229 Phạm Văn Thuận, TP Biên Hòa, Đồng Nai

• TP. Hồ Chí Minh: Tú Xương (Q3), Kha Vạn Cân (TĐ)

Nhiệm vụ

• Tư vấn về sản phẩm xe máy điện của Dat Bike trên các kênh online.

• Tìm kiếm khách hàng tiềm năng.

• Giải đáp thắc mắc và tư vấn cho khách hàng về các thông số kỹ thuật, chương trình khuyến mãi, chương trình hậu mãi.

• Chăm sóc khách hàng tiềm năng cho đến khi khách hàng mua hàng.

• Cập nhật thông tin khách hàng lên hệ thống CRM.

Yêu cầu

• Tốt nghiệp THPT trở lên.

• Sử dụng máy tính thành thạo.

• Có tối thiểu 6 tháng kinh nghiệm về bán hàng ưu tiên các lĩnh vực xe máy, ô tô, thiết bị công nghệ (máy tính, điện thoại,...), thiết bị gia dụng.

• Kỹ năng giao tiếp và đàm phán tốt.

Nhiệm vụ

• Liên hệ, khai thác thông tin và lọc ra khách hàng tiềm năng từ data công ty cung cấp.

• Theo dõi và tư vấn cho khách hàng các thông tin về sản phẩm bằng hình thức trực tiếp và qua online.

• Giải đáp các thắc mắc của khách hàng, đáp ứng tốt nhất những nhu cầu của khách.

• Tham gia hỗ trợ thực hiện các sự kiện, công ty tổ chức để phát triển nguồn khách hàng.

• Phát triển và duy trì mối quan hệ với khách hàng theo phân công công việc của người dẫn dắt.

• Thời gian làm việc do cửa hàng trưởng sắp xếp.

Yêu cầu

• Là sinh viên năm 3, năm 4 hoặc mới ra trường thuộc chuyên ngành Marketing, Quản trị kinh doanh,...

• Không yêu cầu kinh nghiệm.

• Chăm chỉ, có tinh thần cầu tiến, ham học hỏi và có thái độ tốt.

• Có khả năng giao tiếp tốt và biết tạo dựng mối quan hệ.

• Có kỹ năng sắp xếp tổ chức và quản lí thời gian.

Địa điểm làm việc

• Store Hà Nội: 186 Đ. Trương Định, Trương Định, Hai Bà Trưng, Hà Nội