Responsibilities

Purchasing

• Setting up & Overseeing all activities of the purchasing process.

• Preparing plans for the purchase of equipment, services, and supplies for RnD department.

• Coordinating with internal departments and suppliers to ensure matching with SnOP plan.

• Analyze and calculate costs of procurement and suggest methods to decrease expenditure

• Managing and tracking documents for purchases such as contracts, invoices, quotes and expenditure reports, pricing records.

• Seek and recommend solutions to overcome issues arising in order to meet production requirements and address operational risks.

Sourcing

• Plan & track the progress of engineers and suppliers during the product development process, ensuring the product is delivered from concept to market in the fastest and most cost-effective manner.

• Maintain relationships and handle supplier issues before reporting to the Sourcing Manager.

• Oversee & Optimize sourcing procedures to attain maximum efficiency.

• Discover and partner with trustworthy vendors and suppliers

• Maintain & update BoM as product changes throughout its life cycle.

• Maintaining the supplier database, purchase records, and related documentation.

• Analyze and compare quotations and recommend supplier options to the Sourcing Manager.

• Review and support team members in negotiating contracts with suppliers.

• Propose options to optimize purchasing time & effort, reduce product costs.

Requirements

• Bachelor’s degree in business administration, supply chain & logistics, accounting or related field preferred.

• 5+ years of experience in materials planning, purchasing, supply chain or a related position.

• Proficiency in office and purchasing software.

• Strong communication and negotiation skills.

• Good verbal communication skills in English.

• Good analytical and strategic thinking skills.

• Supervisory and management experience.

• Attention to detail.

Location

• Dat Bike Factory, CN10, Tan Binh Industrial Zone, Tay Thanh, Tan Phu, Ho Chi Minh City

Mô tả công việc

• Tính toán kỹ thuật triển khai các ý tưởng từ đội thiết kế công nghiệp và cấp trên để đảm bảo đúng hình dáng, kế cấu, sức bền.

• Triển khai các bản vẽ kỹ thuật, bản vẽ quy trình lắp ráp sản phẩm bằng SolidWorks.

• Liên lạc trực tiếp với nhà cung cấp và các nhóm liên quan tới sản phẩm đang làm.

• Hỗ trợ đội làm mẫu và làm tài liệu đánh giá sản phẩm mẫu.

• Giải quyết các vấn đề phát sinh trong quá trình sản xuất.

Yêu cầu công việc

• Có ít nhất 2 năm kinh nghiệm ở vị trí tương đương

• Sử dụng thành thạo SolidWorks ( ưu tiên các ứng viên có chứng chỉ cấp từ SolidWorks)

• Am hiểu quy trình gia công

• Nắm rõ các tiêu chuẩn trong sản xuất: quy trình lắp ráp, dung sai lắp ráp, vật liệu…

• Làm việc Teamworks

Địa điểm làm việc

Nhà máy Dat Bike, KCN Tân Bình, Tây Thạnh, Tân Phú, TP HCM

Responsibilities

• Search, evaluate and compare potential suppliers with each other in terms of quality, standard, price, capacity.

• Initially build technical standards, product quality, terms of purchase, shipping, payment with supplier before handing over to purchasing activities.

• Participate & coordinate in the development of the vehicle and its components.

• Sampling, testing and quality assessment of samples from supplier.

• Coordinate with manufacturing on assembly process, quality standards and material planning during Sourcing and product development.

• Build, update and transfer the final list of supplier & vendor information to the production & purchasing department.

• Responsible for controlling and reducing the BoM cost of the vehicle. 

Requirements

• High school diploma or Bachelor’s degree in business administration, supply chain & logistics or related field preferred.

• 1+ years of experience as a Procurement Associate or in a similar position.

• Proficiency in office and purchasing software.

• Strong communication and negotiation skills.

• Good analytical and strategic thinking skills.

• Supervisory and management experience.

• Attention to detail.

Location

Dat Bike Factory: No.1 CN10, Tan Binh Industrial Zone, Tay Thanh, Tan Phu, Ho Chi Minh City

Responsibilities

• Oversee the entire order fulfillment process, bike servicing process from order receipt to delivery.

• Plan shipments based on product availability and requests from Sales team or CS team

• Ensure the quality of the shipment (quality of bikes, related documents, quality of bike delivery vendors).

• Develop initiatives to optimize logistics cost.

• Build logistics processes and automations on the company platform to manage order status effectively to ensure timely deliveries.

• Build logistics vendor database.

• Prepare and maintain detailed reports on logistics activities (fullfillment and bike servicing), key metrics, and process improvements.

• To lead and inspire a high performing and engaged order management team

• Schedule shifts for logistics staff.

Requirements

• Bias for action; self-starter approach to challenging the status quo.

• Critical thinking and excellent problem solving skills.

• At least 3 years of experience in supply chain or logistics field.

• Experience in working with SAP, Misa

• Highly detail-oriented.

• Strong communication and negotiation abilities.

• Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.

• Hi-tech, consumer goods, or automotive industry experience is a plus.

Location

• Dat Bike Factory, CN10, Tan Binh Industrial Zone, Tay Thanh, Tan Phu, Ho Chi Minh City

Nhiệm Vụ

• Nhận lịch hàng về, kiểm tra thông tin đơn hàng, sắp xếp chỗ để, chuẩn bị nhân sự nhận hàng, chuẩn bị tem nhãn.

• Nhận hàng từ NCC: kiểm đếm số lượng đảm bảo chính xác 100% và đưa hàng vào khu vực chờ QC.

• Hoàn tất nhập kho trong vòng 24h kể từ khi có thông tin QC.

• Hàng hoá đã QC pass kiểm đếm số lượng đảm bảo chính xác 100% đưa vào khu vực lưu kho, hàng QC fail di chuyển vào khu vực chờ mua hàng xử lý.

• Phân loại và lưu kho vật tư theo lô, đảm bảo vật tư được đưa vào đúng vị trí lưu kho, cập nhật thẻ kho đầy đủ, cập nhật vị trí lưu kho vật tư lên file dữ liệu.

• Đảm bảo hàng hoá lưu kho được sắp xếp đúng quy chuẩn, quy định.

• Tuân thủ nguyên tắc FIFO "first-in, first-out", ghi nhận thẻ kho.

• Đảm bảo vệ sinh kho theo tiêu chuẩn 5S, kiểm soát khu vực làm việc, đảm bảo an toàn lao động, PCCC.

• Sắp xếp nhân sự nhận xuất vật tư, BTP và hàng hóa đầu vào, lưu kho theo từng vị trí cụ thể.

• Chịu trách nhiệm về số tồn kho chính xác so với sổ sách.

Yêu Cầu

• Tốt nghiệp ĐH các chuyên ngành liên quan Logistics, Kế toán, kiểm toán,…

• 2 năm kinh nghiệm trong quản lý kho.

• Ưu tiên có kinh nghiệm trong kho vật tư có nhiều SKU (1000 SKU).

• Kỹ năng về quản lý thời gian và công việc tốt.

• Kỹ năng làm việc nhóm và tư duy logic tốt. 

Địa Điểm

Nhà máy Dat Bike, Số 1, Đường CN10, Phường Tây Thạnh, Quận Tân Phú, TP. Hồ Chí Minh

Responsibilities

• Work closely with Sales team to arrange delivery to customers, ensuring timely and efficient delivery

• Collaborate with the Customer Service (CS) Team to pick up and e-bikes from customers

• Manage and track e-bike inventory, ensuring accurate reporting and reconciliation

• Identify and resolve any logistical issues or discrepancies that may arise during delivery or pickup

• Develop and maintain strong relationships with internal stakeholders, including Sales and Customer Service Teams

• Provide exceptional customer service by responding promptly to customer inquiries and concerns

• Maintain accurate records of delivery and pickup activities, including documentation of any issues or exceptions

• Participate in regular inventory management meetings to ensure accurate inventory levels and optimize logistics operations

• Identify opportunities for process improvement and implement changes as needed

• Other tasks

- Build report Tracking lead time delivery, tracking cost and mistake of logistic vendor . Suggestion and improve Logistic process, Logistics SOP

- Contribute and/or lead projects/tasks as assigned by the Warehouse & Logistics Manager

Requirements

• Bias for action; self-starter approach to challenging.

• Critical thinking and excellent problem solving skills.

• 2 years of experience in supply chain or logistics field.

• Highly detail-oriented.

• Strong communication and negotiation abilities.

• Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.

• Experience in working with ERP, Odoo is a plus.

• Hi-tech, consumer goods, or automotive industry experience is a plus.

Location

Dat Bike factory , No.1 CN10, Tan Binh, Tay Thanh, Tan Phu District, Ho Chi Minh City

Mô tả công việc

• Quản lý xe ô tô được bàn giao, thực hiện vệ sinh bảo dưỡng định kỳ cho xe, đảm bảo xe luôn được vận hành ở trạng thái tốt nhất;

• Thực hiện việc giao nhận hàng hóa/ công ty theo lịch trình được phân công;

• Đảm bảo lái xe an toàn, tuân thủ đầy đủ luật giao thông đường bộ trong quá trình vận hành xe;

• Chủ động và thường xuyên cập nhật các văn bản luật giao thông;

• Chủ động xử lý các tình huống/sự cố giao thông trong quá trình thực hiện công việc;

• Thể hiện thái độ lịch sự, niềm nở đối với khách hàng;

• Thực hiện báo cáo công việc đầy đủ cho cấp quản lý.

Yêu cầu công việc

• Biết cách sắp xếp công việc một cách khoa học, tối ưu thời gian.

• Có bằng lái xe từ B2 trở lên

• Thông thạo các tuyến đường TpHCM  và liên tỉnh

• Khả năng thích ứng với các quy trình, quy chế, quy định, văn hóa công ty.

• Thân thiện, điềm đạm, cẩn thận, sạch sẽ, nghiêm chỉnh…

Địa điểm làm việc

TP Hồ Chí Minh

Responsibilities

1. Execute Leadership Directives: Implement the guidelines and strategies set forth by the  Manufacturing Head with strict adherence to timelines and objectives.

2. Strategic Planning & Implementation: Collaborate with leadership to prioritize and execute key strategic initiatives across departments.

3. Project Management: Oversee and drive timely execution of manufacturing and operational projects, ensuring high-quality outcomes and alignment with organizational goals.

4. Must Lead cross-functional teams Production, Quality, Maintenance, Manufacturing and Safety to enhance plant performance and optimize processes for improved efficiency and quality of Product.

5. Transparent Reporting: Provide clear and comprehensive updates to Manufacturing Head on project progress, risks, and resolutions.

6. Potential to Serve as a critical decision-maker for production and Quality challenges associated with 4M conditions, leveraging a strong understanding of manufacturing and business operations.

7. Communication & Alignment: Act as the executive's representative, ensuring cohesive communication with internal teams, suppliers, and external stakeholders.

8. Team Leadership: Mentor and guide production, Quality, Maintenance and Manufacturing engineering teams as per Manufacturing Head guidelines to maintain a high-performance culture, ensuring adherence to company standards and fostering innovation.

9. Change Management: Implement strategies to manage and adapt to organizational changes effectively while maintaining operational continuity.

10. Risk Mitigation: Identify and address potential risks in project execution and decision-making processes to safeguard company objectives.

Requirements

• Experience: 10-15 years in manufacturing operational leadership, or similar roles with a strong track record of successful project execution at least 8 Years of experience as a Manager in a similar automotive sector.

• Educational Background: Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Industrial, etc.) or an MBA.

• Manufacturing Expertise: Deep understanding of manufacturing operations, quality management, and plant management.

• Strategic Mindset: Ability to think critically and develop innovative solutions to complex challenges.

• Transparency & Integrity: Strong commitment to maintaining transparency and upholding ethical standards in decision-making and reporting.

• Communication Skills: Excellent English verbal and written communication skills, with the ability to effectively represent the leadership team.

• KPI-Focused: Demonstrated ability to drive and achieve key performance indicators related to project implementation and operational targets.

Responsibilities

• Prepare and oversee the implementation of Process Failure Modes and Effects Analysis (PFMEA), Control Plan, involved in Design Failure Modes and Effects Analysis (DFMEA), and Process Flow Diagrams (PFD) for both existing and future products.

• Conducting time and motion studies, as well as designing fixtures, tables, and trolley bins to enhance efficiency and minimize waste in the production line.

• Develop, implement, and optimize manufacturing processes to ensure efficient and high-quality electric vehicle assembly.

• Conducting root cause analysis and implementing corrective actions for process deviations to maintain consistency in production.

• Monitor and improve the overall quality of the production process through continuous analysis and refinement.

• Collect, analyze, and interpret production data to identify trends and areas for improvement.

• Prepare detailed reports on process performance and present findings to senior management.

• Utilize statistical tools for process capability studies and to ensure process stability.

• Preparing detailed reports on process performance and presenting findings to management for informed decision-making.

• Utilizing statistical tools for process capability studies and to ensure process stability.

• Overseeing the installation, calibration, and maintenance of production equipment to ensure uninterrupted operation.

• Manage process improvement projects from conception through implementation, developing project plans, timelines, and budgets.

• Working with the supply chain team to ensure timely procurement of materials and components, as well as evaluating and selecting suppliers based on quality and reliability.

• Coordinating with the Quality Assurance team to develop and refine quality assurance protocols, ensuring alignment with production processes.

• Develop preventive maintenance schedules to minimize downtime and ensure equipment reliability.

• Ensure all team members adhere to company policies and procedures, fostering a collaborative and positive work environment.

• Coordinate cross-functional teams to ensure project milestones are met and production goals are achieved.

• Should be responsible for Implementation of ISO9001, ISO14001 & ISO45001

Requirements

• Process Engineering professional with experience in Mechanical/Automobile/Industrial  Engineering categories who has high technical expertise and an outstanding business acumen and is willing to partner with the organization in innovation and excellence.

• Have an ability to work effectively in cross functional teams.

• Have an ability to communicate effectively with clarity, both in direction and in details 

• Have an ability to execute and deliver on commitments, identify risks early and proactively mitigate them. 

• Good Verbal and written communication.

• Excellent Technical skills and knowledge.

• An ability to work under pressure and Manage multiple priorities.

Responsibilities

• Performing assigned product manufacturing and assembly tasks.

• Conducting quality checks on the functionality of parts and components.

• Adding finishing touches to the appearance of components.

• Optimizing production efficiency by adjusting machinery and equipment settings as needed.

• Performing minor repairs and reporting breakdowns in a timely manner.

• Keeping equipment maintenance logs, as well as maintaining a safe and tidy work environment.

• Updating productivity records and writing incident reports, if relevant.

• Training and supervising new employees.

• Collaborating with other departments to complete production orders on time.

• Complying with internal policies and industry regulations.

Requirements

• Bachelor’s degree in mechanical engineering, electric engineering, automobile engineering.

• Knowledge of production processes in a related automobile industry preferred.

• Extensive experience in performing quality control procedures and meeting production standards.

• Working knowledge of computers and office software.

• Strong technical and mechanical aptitude.

• Excellent organizational and time management abilities.

• Great communication and collaboration skills.

• Keen attention to detail and problem-solving techniques.

Nhiệm vụ: 

• Sửa chữa và cập nhật báo cáo các lỗi về xe máy (tại nơi bảo trì).

• Kiểm tra chất lượng cấu kiện và thành phần trước khi thay thế.

• Phối hợp với Sản xuất và R&D để hoàn thành việc sửa chữa đúng thời hạn.

• Cập nhật lịch sử sửa chữa xe và viết báo cáo sự cố.

• Cập nhật lịch sử bảo trì thiết bị, cũng như duy trì một môi trường làm việc an toàn và ngăn nắp.

• Tối ưu hóa hiệu quả công việc bằng cách đề xuất phương án liên quan đến máy móc và thiết bị.

• Tham gia vào các dự án cải tiến chất lượng dịch vụ sửa chữa.

• Hỗ trợ đào tạo nhân viên mới (nếu cần).

Yêu cầu:

• Tốt nghiệp trung cấp trở lên các ngành có liên quan.

• Từ 6 tháng kinh nghiệm ở vị trí tương đương trong ngành xe máy, ô tô hoặc các lĩnh vực liên quan.

• Sử dụng máy tính thành thạo.

• Kỹ năng giao tiếp, làm việc nhóm và giải quyết vấn đề tốt.

Responsibilities

1. Digital Strategy & Campaign Management

• Develop and execute a comprehensive digital marketing strategy aligned with Dat Bike's brand goals and business objectives.

• Plan, execute, and optimize campaigns across key channels, including:

  • Email marketing

  • Social media platforms

  • Display advertising

  • SEO/SEM

• Oversee campaign budgets to maximize ROI while meeting brand objectives.

2. Performance Analysis & Optimization

• Measure and analyze the performance of all digital marketing campaigns against KPIs (e.g., store test rides, website traffic, conversions, ROI).

• Use advanced data analysis to identify trends, uncover opportunities, and refine strategies for better performance.

• Design and execute A/B tests and conversion experiments to continuously improve key metrics.

• Evaluate customers behavior across digital channels and touchpoints, leveraging insights to enhance user journeys and optimize engagement.

• Create detailed reports and dashboards to communicate performance insights to stakeholders.

3. Collaboration & Stakeholder Management

• Coordinate and manage partnerships with agencies and external vendors to execute campaigns effectively.

• Evaluate emerging technologies and propose innovative solutions for digital growth.

4. Content & Social Media Management

• Design, build, and maintain an engaging social media presence.

• Collaborate with internal teams to create compelling content for various platforms, ensuring brand consistency and high user engagement.

• Develop creative growth strategies to enhance brand visibility and user acquisition.

Requirements:

Qualifications

• Bachelor’s or Master’s degree in Marketing, Business, or a related field.

• At least 5 years of experience in digital marketing or advertising.

Skills & Competencies

• Proficiency in marketing tools (e.g., Google Analytics, Looker Studio, Excel Pivot).

• Strong understanding of web design; digital platforms principles and user experience.

• Analytical skills to evaluate customer journeys and identify trends.

• Exceptional problem-solving, communication, and project management abilities.

• Experience managing budgets and working with content and design teams.

Mindset

• Results-driven with a passion for innovation and continuous learning.

• Ability to work in a fast-paced startup environment and adapt to evolving priorities.

Location

Dat Bike Factory: No.1 CN10, Tan Binh Industrial Zone, Tay Thanh, Tan Phu, Ho Chi Minh City

Responsibilities

1. Sales Process Management:

• Develop, implement, and optimize sales processes and workflows for D2C and dealership operations.

• Ensure consistency and efficiency in sales operations across all channels.

• Monitor and analyze sales performance metrics to identify areas for improvement.

2. Sales Team Support:

• Provide support and guidance to the sales team, ensuring they have the necessary tools and resources to succeed.

• Conduct regular training sessions to enhance the skills and knowledge of the sales team.

• Foster a positive and motivating work environment for the sales team.

3. Customer Relationship Management:

• Implement and manage CRM systems to track customer interactions and sales activities.

• Ensure a high standard of customer service and satisfaction across all sales channels.

• Address and resolve customer issues and complaints promptly and effectively.

4. Inventory and Order Management:

• Oversee inventory management to ensure optimal stock levels and product availability.

• Manage order processing and fulfillment to ensure timely delivery to customers.

• Coordinate with the supply chain and logistics teams to streamline operations.

5. Performance Analysis and Reporting:

• Monitor and analyze sales data to evaluate performance and identify trends.

• Prepare regular reports on sales performance, customer feedback, and operational efficiency.

• Provide actionable insights and recommendations to senior management.

6. Collaboration and Communication:

• Work closely with other departments such as Marketing, Product Development, and Customer Experience to ensure alignment and support for sales activities.

• Facilitate clear and effective communication between the sales team and other internal teams. 

Requirements

• At least 5 years of working experience in operations management.

• Established record of accomplishment managing operations to deliver the highest quality and standards.

• Excellent critical thinking and problem solving skills.

• Systematic, data driven, and entrepreneurial approach to accomplishing tasks with far fewer resources than a big company would have.

• Bias for action; self-starter approach to challenging the status quo.

• Detail-oriented.

• Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.

Location

Dat Bike Factory: No.1 CN10, Tan Binh Industrial Zone, Tay Thanh, Tan Phu, Ho Chi Minh City

Responsibilities

• Manage after-sales services (bike servicing/support, support queries).

• Supervise and monitor daily activities of customer service operations.

• Investigate customers' problems and find solutions, ensuring that customer feedback are heard and acted upon.

• Handle major incidents that cannot be resolved by agents.

• Ensure all cases are solved within the required time-frame following the company’s SOPs.

• Develop and implement service policies, and communicate these to staff and customers.

• Manage and reconcile CRM databases, and identify issues on data and statistics.

• Communicate with other departments to resolve problems and expedite work.

• Ensure team Key Performance Indicators as required.

• Assist in hiring, training, and coaching of customer service associates.

Requirements

• Bias for action; self-starter approach to challenging the status quo;

• At least 2 years of experience in customer service and 1+ year experienced as Customer Service Team Lead position;

• Critical thinking and good problem solving skills.

• Must be good at English both written and spoken.

• Proficient knowledge of customer service, and standard office practices, processes and procedures.

• Experience in working with CRM and omni-channel systems (Salesforce, Jira, Zendesk).

• Detail-oriented.

• Outstanding communication and negotiation abilities.

• Outstanding organizational and leadership skills.

• A results-oriented approach.

• Ability to work autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.

• Hi-tech industry experience is a plus.

Responsibilities

New Client Acquisition

• Identify and pursue new B2B sales opportunities in ride-hailing markets, corporate, and wholesale.

• Proactively research, reach out to, and establish relationships with key decision-makers in target sectors to generate new business.

• Develop and maintain a robust pipeline of qualified B2B leads.

End-to-End Deal Management

• Lead the entire sales cycle, from prospecting to deal closure, ensuring a smooth and professional experience for clients.

• Prepare and present proposals and negotiate terms that align with Dat Bike’s product offerings and business goals.

• Secure partnerships with new clients, converting leads into long-term revenue sources for Dat Bike.

Market Analysis and Strategy Development

• Analyze market trends, competitor activity, and customer needs to identify high-potential sales opportunities.

• Develop strategic plans and sales forecasts for B2B sales, supporting Dat Bike’s goals for growth in new business channels.

• Adapt strategies based on feedback and evolving industry trends to improve conversion rates and deal success.

Sales Tracking and Reporting

• Track and report on sales activities, deal progress, and revenue results to provide clear visibility on B2B channel performance.

• Maintain accurate and up-to-date records in CRM software and regularly report on KPIs to support data-driven decision-making.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or related field.

• 3-5 years of experience in B2B sales, with a proven track record of generating new business and closing sales in a relevant industry.

• Exceptional skills in prospecting, networking, and closing deals with corporate clients, wholesalers, or export customers.

• Strong communication, negotiation, and interpersonal skills with the ability to build trust with new clients.

• Highly organized and proactive, with a goal-oriented mindset and the ability to thrive in a new role with minimal existing structure.

• Fluent in Vietnamese; proficiency in English is a plus.

Responsibilities

• Be responsible for P&L at the store.

• Implement all operational policies and procedures to achieve the business goals.

• Achieve and exceed sales goals through store operations and effectively product pitch.

• Control store expenses, including staffing, supplies, and services.

• Oversee the operations and appearance of the store (opening, closing, security, cleaning, merchandising, inventory), ensuring facility maintenance and store presentation adhere to the brand standard.

• Manage customer experience at the store, providing test ride and exceptional customer service to visitors/customers

• Manage customer escalation quickly and effectively.

• Analyze data to improve sales and customer experience at the store.

• Work with the Marketing team for marketing activities at the store.

• Recruit, train, and develop employees ensuring all positions are filled in a timely manner and consistently perform to company standards.

Requirements

• 2+ years of experience in similar positions with proven track record to meet and exceed goals from MWG, FPT

• Can think critically and extract signals from noises quickly

• Goals driven

• Excellent interpersonal and verbal skills

• Superb organizing and operational skills

• Highly detail-oriented

• Able to work both individually and in a team environment

• Hi-tech, consumer goods, or automotive industry experience is a plus

• Personal laptop is preferred

Location

• Vung Tau City

Nhiệm Vụ 

• Tư vấn, giải đáp các thắc mắc của khách hàng về sản phẩm xe máy điện qua hệ thống tổng đài hotline, chat, email.

• Phối hợp với bộ phận khác để giải quyết các vấn đề của khách hàng sau khi mua hàng.

• Cập nhật thông tin, nhu cầu của khách hàng vào hệ thống CRM (Zendek, Jira).

• Khảo sát sự hài lòng của khách hàng hàng tháng.

• Làm xoay ca (8h) từ 7h - 21h.

Requirements

• Tối thiểu 1 năm kinh nghiệm vị trí Nhân viên chăm sóc khách hàng, ưu tiên kinh nghiệm làm việc tại Call center, hoặc các công ty tư vấn trực tuyến, các công ty có sử dụng hệ thống CRM.

• Giao tiếp và khả năng thuyết phục tốt.

• Có thể giao tiếp và đọc hiểu văn bản Tiếng Anh.

• Tốt nghiệp THPT trở lên.

• Tuổi: 19 - 30.

Responsibilities

Sales Management:

• Oversee and manage sell-in and sell-out processes within the region to ensure sales targets are met.

• Work with dealers and D2C stores to optimize sales performance and customer experience.

• Develop and implement strategies to increase sales and market share in the region.

Dealer & Distribution Network:

• Identify, win, and onboard new dealers to expand the regional distribution network.

• Maintain strong relationships with existing dealers, ensuring they have the support and resources needed to succeed.

• Monitor dealer performance and provide guidance to improve sales results.

Marketing & Promotions:

• Plan and execute regional marketing campaigns to drive brand awareness and sales.

• Collaborate with the marketing team to tailor national campaigns to the region's specific needs.

• Monitor and analyze the effectiveness of marketing campaigns, adjusting strategies as necessary.

Reporting & Analysis:

• Provide regular sales reports and market analysis to the Head of Sales.

• Monitor sales performance against targets and propose corrective actions as needed.

• Analyze market trends and competitor activities to inform sales strategies.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.

• 5+ year experience in similar position, preferably within the automotive/motorcycle or tech industry.

• Strong understanding of both B2B and B2C sales processes.

• Experience in managing dealer/distributor networks and direct-to-consumer channels.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to analyze sales data and market trends to drive strategic decisions.

• Results-oriented with a proven track record of meeting or exceeding sales targets.

• Willingness to travel within the region as required (50%-70%).

Locations

1. The North Region (From Da Nang to the Northern)

2. The South Region (From Quang Nam to the Southern)

Responsibilities

1. Sales and Growth

• Drive retail sales by developing and executing effective sales strategies aligned with company goals.
  Monitor store performance metrics and lead initiatives to boost sales and profitability.

• Collaborate with marketing and regional sales teams to ensure store activities align with regional growth strategies.

2. Retail Operations Management

• Oversee day-to-day operations of sales, service, and spare parts at the store level, ensuring efficient workflows and adherence to company standards.

• Manage inventory levels, minimize stockouts, and optimize stock rotation for spare parts to ensure customer demands are met.

• Implement and refine operational processes, aiming to streamline activities across sales, service, and parts departments for optimal efficiency.

3. Customer Experience (CX)

• Create a welcoming, engaging, and efficient retail environment that prioritizes customer satisfaction.

• Build and train a high-performing, customer-focused team dedicated to delivering an outstanding experience at every touchpoint.

• Handle customer inquiries, complaints, and feedback with professionalism and empathy, turning customer interactions into brand loyalty.

4. Process Building and Optimization

• Establish retail processes for sales, service, and spare parts management to ensure consistency and scalability as the business grows.

• Identify opportunities for process improvement and implement changes to enhance operational efficiency.

5. Reporting and Analytics

• Track, analyze, and report on store performance metrics, including sales, customer satisfaction, and operational efficiency.

• Use data insights to inform decision-making and support continuous improvement in all areas of store performance.

Requirements

• Bachelor's degree in Business, Retail Management, or a related field.

• Minimum of 5 years of experience in automotive industry or in selling physical tech products, with proven track record to meet and exceed goals.

• Experience managing multi-service retail environments (sales, service, and spare parts) is a strong advantage.

• Demonstrated expertise in customer experience management and team leadership.

• Superb critical thinking and problem solving skills.

• Strong analytical skills with the ability to interpret data and make data-driven decisions.

• Excellent communication and interpersonal skills, with the ability to inspire and develop a high-performing team.

• Versatile and results driven.

• Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.

• Ability to travel (10-30%) required.

• Fluent in Vietnamese; proficiency in English is a plus.

Locations

South of Vietnam

Mô Tả Công Việc

Công việc về hỗ trợ đại lý

• Đào tạo nhân sự tại các đại lý về kiến thức sản phẩm xe máy điện Dat Bike, điểm nổi bật và các giá trị cốt lõi của thương hiệu.

• Hướng dẫn nhân viên đại lý về kỹ năng bán hàng, giúp họ nắm vững quy trình và phương pháp giới thiệu sản phẩm, tư vấn khách hàng hiệu quả.

• Triển khai các chương trình bán hàng tại đại lý và thực hiện theo kế hoạch đã được cấp trên phê duyệt.

• Giữ mối liên hệ tốt với đại lý, đồng hành cùng đại lý trong các hoạt động kinh doanh và xây dựng mối quan hệ bền vững.

Công việc về doanh số

• Giám sát và đánh giá hiệu quả bán hàng tại các đại lý, theo dõi các chỉ số kinh doanh, đề xuất cải tiến để tăng trưởng doanh số nếu cần thiết.

• Đảm bảo đạt được doanh số đã được giao, xây dựng và đề xuất kế hoạch bán hàng phù hợp để tối ưu hóa hiệu quả kinh doanh tại đại lý. Thực hiện các hoạt động giới thiệu xe qua các hình thức như Sự Kiện Lái Thử bên ngoài.

• Báo cáo định kỳ về tình hình kinh doanh và hiệu quả bán hàng cho quản lý cấp trên.

Khác

• Linh hoạt di chuyển khi có yêu cầu công tác để hỗ trợ các đại lý mới.

Yêu Cầu

• Trình độ học vấn: Tốt nghiệp Đại Học, Cao Đẳng chuyên ngành Kinh doanh, Marketing…

• Có tối thiểu 1 năm kinh nghiệm về bán hàng, ưu tiên các lĩnh vực ô tô, xe máy, thiết bị công nghệ (máy tính, điện thoại,...), thiết bị gia dụng.

• Kỹ năng giao tiếp tốt, truyền đạt và đào tạo dễ hiểu, thu hút.

• Tinh thần làm việc chủ động, trách nhiệm cao và khả năng làm việc độc lập.

• Sẵn sàng đi công tác theo yêu cầu.

Responsibility 

Sales Operations:

• Fulfillment: Monitor PIF order delivery as FIFS rules for retail and dealership channel, and communicate effectively to the Sales team. Follow from the SO creation (bike, accessory) to completed delivery.

• Report: Ensure data accuracy from DMS system, actual payment, and prepare daily sales report. Tracking promotion program implementation.

• Work closely with cross-functional teams including supply chain, marketing, finance, and customer service to ensure alignment and support for sales initiatives.

• Administration support for new store opening.

• Generate reports for sales activity as needed.

Dealer & Incentive data reconciliation:

• Reconcile the data of material/labor working hours to ensure the implementation of warranty and maintenance policies.

• Incentive data tracking monthly.

System management:

• DMS management to ensure the transactions of the sales order and promotion program are executed according to the applicable conditions.

• SAP: create and manage dealer sales orders.

• Provide user support and coordinate with IT for system enhancements or issues.

Other tasks are assigned by the Line Manager.

Requirements 

• Graduated from university or college, business administration, or a relevant major.

• At least 3 years of experience in administration or supply chain and closely working with Sales Dept.

• Good communication skills and Excel skills.

• Logical thinking, detail-oriented, and problem-solving skills.

• Strong problem-solving skills and comprehensive understanding of the sales process.

• Proactive collaboration across departments.

• Open-mind and be willing to learn the new things; be enthusiastic and responsible for work.

Location

Dat Bike Factory: No.1 CN10, Tan Binh Industrial Zone, Tay Thanh, Tan Phu, Ho Chi Minh City

Responsibilities

Building training material:

• Compile and improve training deck on product knowledge, operating procedures and policies, and sales support tools for Salesforce and CS to enhance the quality of training and optimize team productivity.

• Build standards for effective sales processes and perfect stores according to company orientation.

Compile and prepare Tests after training:

• Organize training sessions.

• Plan and prepare to organize periodic training sessions upon request from the company.

• Proactively work and connect with relevant departments, ensuring the training plan is implemented properly, fully, and effectively.

Evaluate effectiveness after training.

• Analyze training's KPIs, report post-training results & propose improvement solutions.

• Conduct periodic reviews and assessments to have plans to screen and develop the appropriate sales force according to the company's operations.

• Propose effective training methods (offline, online).

Other tasks are assigned by the Line Manager.

Requirements

• Graduated from university or college 

• Minimum of 3 years of experience in retail training, with priority given to the automobile, motorbike, and electronics industry.

• English skills (in advanced)

• Proactively organize and arrange work and interact and coordinate across departments.

• Skill in training and training material design.

• Skills in organizing, handling objections, and resolving situations.

• Open-mind in improvement, and changes, and be enthusiastic and responsible for work.

• Can travel on business as required.

Location

Dat Bike Factory: No.1 CN10, Tan Binh Industrial Zone, Tay Thanh, Tan Phu, Ho Chi Minh City

Nhiệm vụ

• Tư vấn về sản phẩm xe máy điện của Dat Bike cho khách hàng tại các cửa hàng.

• Tìm kiếm khách hàng tiềm năng.

• Giải đáp thắc mắc và tư vấn cho khách hàng về các thông số kỹ thuật, chương trình khuyến mãi, chương trình hậu mãi.

• Chăm sóc khách hàng tiềm năng cho đến khi khách hàng mua hàng.

• Cập nhật thông tin khách hàng lên hệ thống CRM.

Yêu cầu

• Tốt nghiệp THPT trở lên.

• Có tối thiểu 6 tháng kinh nghiệm về bán hàng, ưu tiên các lĩnh vực ô tô, xe máy, thiết bị công nghệ (máy tính, điện thoại,...), thiết bị gia dụng.

• Chăm chỉ, có tinh thần cầu tiến, ham học hỏi và có thái độ tốt.

• Có khả năng giao tiếp tốt và biết tạo dựng mối quan hệ.

• Có kỹ năng sắp xếp tổ chức và quản lí thời gian.

Địa điểm làm việc

• Miền Bắc: 186 Đ. Trương Định, Hai Bà Trưng, Hà Nội

• Miền Đông Nam Bộ: 1229 Phạm Văn Thuận, TP Biên Hòa, Đồng Nai

• TP. Hồ Chí Minh: Tú Xương (Q3), Kha Vạn Cân (TĐ)

Nhiệm vụ

• Tư vấn về sản phẩm xe máy điện của Dat Bike trên các kênh online.

• Tìm kiếm khách hàng tiềm năng.

• Giải đáp thắc mắc và tư vấn cho khách hàng về các thông số kỹ thuật, chương trình khuyến mãi, chương trình hậu mãi.

• Chăm sóc khách hàng tiềm năng cho đến khi khách hàng mua hàng.

• Cập nhật thông tin khách hàng lên hệ thống CRM.

Yêu cầu

• Tốt nghiệp THPT trở lên.

• Sử dụng máy tính thành thạo.

• Có tối thiểu 6 tháng kinh nghiệm về bán hàng ưu tiên các lĩnh vực xe máy, ô tô, thiết bị công nghệ (máy tính, điện thoại,...), thiết bị gia dụng.

• Kỹ năng giao tiếp và đàm phán tốt.

Nhiệm vụ

• Liên hệ, khai thác thông tin và lọc ra khách hàng tiềm năng từ data công ty cung cấp.

• Theo dõi và tư vấn cho khách hàng các thông tin về sản phẩm bằng hình thức trực tiếp và qua online.

• Giải đáp các thắc mắc của khách hàng, đáp ứng tốt nhất những nhu cầu của khách.

• Tham gia hỗ trợ thực hiện các sự kiện, công ty tổ chức để phát triển nguồn khách hàng.

• Phát triển và duy trì mối quan hệ với khách hàng theo phân công công việc của người dẫn dắt.

• Thời gian làm việc do cửa hàng trưởng sắp xếp.

Yêu cầu

• Là sinh viên năm 3, năm 4 hoặc mới ra trường thuộc chuyên ngành Marketing, Quản trị kinh doanh,...

• Không yêu cầu kinh nghiệm.

• Chăm chỉ, có tinh thần cầu tiến, ham học hỏi và có thái độ tốt.

• Có khả năng giao tiếp tốt và biết tạo dựng mối quan hệ.

• Có kỹ năng sắp xếp tổ chức và quản lí thời gian.

Địa điểm làm việc

• Store Hà Nội: 186 Đ. Trương Định, Trương Định, Hai Bà Trưng, Hà Nội