Operations Excellence Specialist

Dat Bike is a technology startup whose mission is to drive mass adoption of green transportation. We make the most compelling and dependable electric bikes so that customers can just switch without making any compromises. To do this, we welcome the brightest people to join our journey.

Dat Bike team consists of young, ambitious people who are result driven. We want to grow Dat Bike to become a giant in the world. Join us if you want to make something great, from scratch!

• Develop and implement sales policies: Design, implement, and continuously improve sales policies to ensure consistency, efficiency, and compliance across all sales operations.

• Sales process optimization: Identify inefficiencies in sales processes and implement solutions to improve speed, accuracy, and productivity. Standardize workflows to enhance team efficiency.

• CRM & system management: Maintain, optimize, and enhance the CRM system, ensuring data accuracy, usability, and integration with other tools. Provide support to the sales team for CRM-related issues and improvements.

• Process management: Develop, document, and refine standard operating procedures (SOPs) for sales operations. Ensure consistency and scalability of sales processes.

• Bachelor's degree in Business, Economics, Data Analytics, or a related field.

• 2+ years of experience in sales operations, CRM management, or process optimization roles.

• Strong analytical skills with proficiency in Excel, Google Sheets, and data visualization tools (e.g., Tableau, Power BI).

• Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, or equivalent) and sales process automation.

• Excellent problem-solving skills and attention to detail.

• Strong communication and stakeholder management abilities.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Dat Bike factory, No.1 CN10, Tan Binh, Tay Thanh, Tan Phu District, Ho Chi Minh City